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1. Terms of Service

General Provisions These Terms and Conditions apply to purchases made in the online store at www.littleengineshed.com. The operator is Jaroslav Žíla, with registered office at Komenského 201, 389 01 Vodňany, Czech Republic, ID (IČO): 73870706. All proceeds from sales are dedicated to supporting the restoration project of the historical 1895 railway engine shed in Netolice.

Orders and Formation of Contract A purchase agreement is formed upon the submission of an order by the buyer and its acceptance by the seller. The buyer is obliged to provide accurate and truthful information.

Subject of Sale The subject of sale includes digital content (audio recordings in MP3 format, digital photography) and physical merchandise produced as part of the project.

Price and Payment Prices are final. The operator is not a VAT payer. Payment is processed through the Stripe payment gateway. Digital content is delivered upon payment confirmation.

Out-of-Court Dispute Resolution In the event of a consumer dispute arising from the purchase agreement that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, web: adr.coi.cz.

Warranty and Claims A statutory warranty period of 24 months applies to physical goods. Claims can be made by email at jardazila@gmail.com or by sending the goods to the operator's address. The seller will decide on the claim immediately, or within 3 business days in complex cases. Claims, including the rectification of defects, will be settled without undue delay, no later than 30 days from the date the claim was made.

Digital Content Withdrawal The buyer expressly agrees to the digital content being made available before the expiry of the statutory 14-day withdrawal period. The buyer acknowledges that by granting this consent, the right to withdraw from the contract (under Section 1837(l) of the Civil Code) is extinguished.

 

2. Privacy Policy

Data Controller The data controller is Jaroslav Žíla, Komenského 201, 389 01 Vodňany, Czech Republic.

Scope of Processing We process only the data necessary to fulfill the order: first and last name, email address (jardazila@gmail.com), and, in the case of physical goods, a delivery address.

User Rights You have the right to access, correct, or delete your data. You can contact us at: jardazila@gmail.com.

Data Retention Data is stored for the period necessary to process the order and subsequently for the period required by law for the archiving of accounting documents (10 years).

 

3. Refund Policy

Digital Products For digital content (MP3 recordings, digital photography), the buyer expressly agrees to the content being made available immediately after payment. Thus, the buyer loses the right to withdraw from the contract without giving a reason.

Physical Products For physical goods, the buyer has the right to withdraw from the contract within 14 days of receipt. The goods must be returned undamaged to the address: Jaroslav Žíla, Komenského 201, 389 01 Vodňany, Czech Republic.

Warranty Limitations The warranty covers manufacturing defects only (e.g., print defects, incorrect puzzle dimensions, material defects). The warranty does not cover:

• normal wear and tear caused by use,

• mechanical damage occurring after receipt (e.g., breaking a mug by dropping it, scratching the surface during improper cleaning),

• damage caused by improper use (e.g., damage to the print in a dishwasher if the mug is not dishwasher-safe).

 

4. Shipping and Payment

Digital Delivery Products are delivered automatically via a download link to the email address provided in the order immediately after payment confirmation.

Physical Delivery For physical products (mugs, puzzles), delivery is carried out through the selected carrier. Delivery time is typically 5-14 business days.

 

5. Withdrawal from Contract

Download the Withdrawal Form for physical products HERE.

Withdrawal and Return of Goods Under Section 1829(1) of the Civil Code, the buyer has the right to withdraw from the contract within 14 days of receipt. Given that physical products (mugs, puzzles) are produced individually based on orders and the operator does not maintain stock, returned goods must be in perfect condition.

The buyer acknowledges that under Section 1833 of the Civil Code, they are liable for any diminished value of the goods resulting from handling beyond what is necessary to become familiar with its nature. In the event of returning physically damaged, broken, or worn goods (e.g., broken mug, scratched print, missing puzzle pieces), the seller has the right to compensation for damages and may unilaterally offset this damage against the buyer's refund. In such a case, the refund amount may be reduced to zero.